FAQ – Frequently Asked Questions
What is your EXCHANGE and REFUND policy?
Do you change your mind? NO PROBLEM! 🙂 You can return your jacket within 14 days after delivery for a REFUND or EXCHANGE.
We only offer a REFUND or EXCHANGE if the item is in brand new condition. Any item in worn condition will not be considered for a refund or exchange.
IF YOU REQUIRE AN EXCHANGE:
You are responsible for the cost of shipping your order back to us.
Please use a postage service that requires a signature because the returned item is your responsibility until we take delivery of it.
IF YOU REQUIRE A REFUND:
Once we receive the jacket we will refund you the price of the jacket minus shipping cost (Spain: 10€ – European Union: 20€ – Rest of the World: 25€) within 14 days from the date we receive the returned jacket.
Please email firstname.lastname@example.org with your order number clearly stated in the subject box if you want to return your jacket.
*Our returns & exchange policy does not apply to CUSTOM WORKS jackets, tailor made jackets and personalized jackets.
Can I change my delivery address?
Of course you can, as long as the item has not been shipped. Once the item is shipped it is difficult for the team to re-arrange delivery but in either circumstance contact us and we will see what we can do!
Can I have my order delivered to another address than my billing address?
Yes of course! Not a problem, just simply select a separate delivery address in the check out.
What are the shipping charges?
FREE WORLDWIDE SHIPPING.
How do I track my parcel?
When your order is shipped you will receive an email along with a consignment number and link to track the status of your parcel.
Will I be charged tax or duty?
On orders outside of the EU there may be local import duties to be paid on receipt of your goods that 55 Collection is not liable for so please note that you will be responsible for paying a customs duty | Excise duty and | or import VAT that may arise at the delivery destination.
Got another question?
Email us on email@example.com